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Privacy Policy

Leopard Rock Ltd is a business with integrity at its heart.  Please be assured that we do not sell or trade any customer information with other companies; we treat your personal data how we would want our personal data to be treated.   In this Privacy Notice we will give you more details on


·         who we are,


·         how and why we collect, store, use and share personal information,


·         your rights in relation to your personal information, and


·         how to contact us and supervisory authorities in the event that you have a complaint.


Who we are

Leopard Rock Ltd ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal Information includes:

name

address

telephone number

email address

IP address


Some examples of when we collect this information include:

when making a purchase

when registering an account

when signing up to out mailing list


b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;

shall receive any data protection notices on their behalf;


c) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information:

traffic data

location data

how many users are visiting our site

which pages are being accessed


This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookies policy

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.


How we use your personal information

We collect information about our users for the following purposes:

process your order

to identify and manage accounts


Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity.

SagePay
We use a secure Payment Service Provider to process all payments and information will be passed to them to facilitate this service. We do not hold any financial account details and when you make a payment you are directed to SagePay's website.

Google Analytics

When someone visits leopardrock.fitness we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post or email.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.


Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you:

Name 

Address

Email address


This is to enable us to do the following:

Name and address - to provide delivery of purchase

Email address - to provide receipt of purchase


We will inform you at the point of collecting information from you, whether you are required to provide the information to us.


How long your personal information will be kept

We will retain your Personal Data for as long as you maintain an account or as long as you wish to subscribe yo our mailing list. We will also retain your Personal Data as necessary to comply with our legal obligations. 

Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems.

These periods are no longer than necessary in each case.


Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

Consent

Contract


Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We will also use technological and organisation measures to keep your information secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.


Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at an time.


Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.


What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:


  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

  • email, call or write to us

  • let us have enough information to identify you

  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 24/05/2018 and last updated on 24/05/2018.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

by email if you have opted-in to receive emails

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@leopardrock.fitness

post: 19 Park Rd, Lytham St Annes FY8 1PW

or telephone: 01253 701968

Our data protection officer is Rachel Taylor.